Tower Insurance voted the best by Kiwi car owners

It pays to have your car insured in case on an accident. Photo: Jennifer Shihab

Canstar’s inaugural Car Insurer of the Year Award has revealed where to get insurance for your car, and the winner is Tower Insurance. 

Jose George, Canstar New Zealand General Manager, said the awards were created to recognise the outstanding value in an industry where consumers could be less willing buyers.

Tower also scooped an Outstanding Value Award. The Car Insurer of the Year Award reflects the analysis of Canstar’s expert rating team, based on its proprietary methodology considering cost and features, along with feedback from customers. The Outstanding Value Award is based on price and features.

Across the two awards, Tower was found by the Canstar team to offer a “high level of cover” for a “competitive premium”. Customers had also reported very high levels of satisfaction around value for money, ease of claim and comprehensiveness of cover.

Canstar’s research showed Tower offered better value for money than the market average across every age group. Beyond that, Tower has adapted rapidly to changing customer needs and offers products that are in high demand, such as cover for electric vehicles.

Blair Turnbull, Tower’s Chief Executive Officer, said during the past couple of years Tower has simplified its product suite even further to keep pace with changing customer lifestyles.

“Insurance should be easy. So we’ve simplified everything from getting quotes quickly to understanding what’s in your policy, making claims and managing policies online. Our customers also enjoy innovative benefits and services, including remote assessment, roadside assistance for EVs, priority repair appointments, two years’ full replacement on new cars, and discounts for bundling policies.

“Tower is also committed to developing a safe driving environment for all Kiwi drivers. So our customers can use the Go Carma app to track their driving habits and be rewarded with lower excesses for driving safely. Our digital-first approaches have been immensely popular with our customers and we believe Tower is on track to reinventing the insurance industry to help Kiwis when they need it the most.”