Hyundai NZ wins customer satisfaction

Hyundai New Zealand is a Kiwi owned company. Photo: Hyundai

Hyundai New Zealand has been awarded the 2020 Canstar Blue Award for Most Satisfied Customers in the New Cars category.

Canstar Blue rates customer satisfaction across a wide range of products and services, with the core purpose of helping consumers make better purchase decisions. The ratings are based on professional market research to determine the perceptions of consumers.

For the research Canstar surveyed and more than 900 Kiwis that had purchased a new car in the past three years. 

Customers were asked to rate their satisfaction using a 0 to 10 scale on value for money, point of sale service (i.e. from the dealership), after sale service, reliability of the vehicle they purchased, driving experience of their vehicle purchased and overall satisfaction with the car.

Hyundai NZ outperformed the rest of the market average across all satisfaction variables.

Jose George, Canstar NZ General Manager, says, “Customers scored Hyundai top marks across drivers of satisfaction including reliability, value for money and driving experience. Hyundai have been repeat winners since the award was launched, and are clearly keeping their customers happy."

Hyundai NZ General Manager, Andy Sinclair says, “We understand our customer’s decision to purchase a Hyundai is not made lightly, so when they do it’s just the start. As a 100 per cent Kiwi owned company our goal is to live up to the confidence they’ve shown in us, by giving them the best customer service experience in New Zealand. 

“We are fortunate to have such a premium quality product available to us in the New Zealand market, and pride ourselves in selecting vehicles that specifically suit the Kiwi lifestyle. It is an honour to be recognised by our customers for both our product and customer experience.”